Frequently Asked Questions
We built ELFUMES on scent quality alone — no heavy ad campaigns, no gimmicks. Over 100,000
bottles have sold purely through word of mouth from customers who kept coming back. Every
fragrance is formulated for lasting projection at a price point that doesn't ask you to choose between
quality and affordability.
Each product listing details its scent family and character, so you can match a fragrance to your
personality and the occasion — whether that's a bold everyday signature or something reserved for
evenings out. If you're still unsure, our team is a WhatsApp message away and happy to guide you
toward the right pick.
Reach out within 3 days of delivery with your order number and a couple of clear photos — we'll review
it right away and sort out a replacement or refund. Approved refunds are settled within 7–10 business
days. Since fragrances are a personal-use product, this coverage applies to genuine delivery issues
rather than a general change of mind once a bottle's been opened.
Karachi orders typically arrive within 1–3 business days, other major cities in 2–5, and remote areas
within 3–7 — with a tracking number sent the moment your parcel leaves our hands. Orders above Rs.
2,499 ship free, no conditions buried in fine print.
Longevity was a non-negotiable in our formulation process, not an afterthought. Our perfumes are built
for real-world wear — through a workday, a commute, an evening out — using concentrations chosen
specifically for lasting performance on skin, not just a strong first spray that fades in an hour.