Return & Refund Policy

At Elfumes, customer satisfaction is our top priority. We strive to deliver high-quality perfumes and attars to our customers.

Returns

Due to the nature of fragrance products, returns are only accepted under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The return request is submitted within 3 days of receiving the order.
  • The product remains unused and in its original packaging.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.
  • The refund will be issued through the original payment method or as store credit, depending on the situation.

Non-Refundable Items

We do not offer refunds or exchanges for:

  • Opened or used perfumes and attars.
  • Products damaged due to customer misuse.
  • Change of mind after opening the product.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us immediately with:

  • Your order number
  • Clear photos of the product and packaging

Our support team will review the issue and provide a suitable resolution.

Contact Us

For return or refund requests, please contact our customer support team:

Email: elfumesbyorhan@gmail.com
Phone: +92 305 2419960

Thank you for choosing Elfumes. We appreciate your trust in our products.